From targeted surveys to tactical consumer studies, our research and analysis provides a foundational understanding of the challenges and opportunities for all sectors to achieve consumer financial health.
CFSI's research into the financial lives of consumers defines seven financial health segments based upon behaviors and attitudes, going beyond the traditional benchmarks of income, age, education and credit score.
Eight leading organizations are testing ways to measure and improve financial health, sharing their journey and results through CFSI’s Financial Health Measurement project.
Orienting your business around financial health means expanding your company’s definition of success to include positive outcomes for your customers as well as your business.
The Financial Diaries provides an unparalleled view of what life is like in the bottom half.
Issue Briefs focus on topics such as income volatility, financial planning, credit challenges, perceptions about financial providers and products, and community dynamics.
Each Profile presents the financial life of one family. Households struggle with income volatility, unplanned expenses, saving and investing. They also use creative budgeting strategies to make ends meet.
Over 15 million Americans use small-dollar credit -- here’s an in-depth look at their 4 need cases.
Four segments make up the 57% of Americans that struggle financially (the striving, the tenuous, the unengaged, and the at risk). Understand who they are and what they need.
Each year, CFSI measures the size, composition, and opportunity of products and services that help people save, spend, borrow, and plan.
Through this series of work CFSI was the first to highlight the history and challenges of the traditionally un- and underbanked.
CFSI highlights important consumer challenges and what it means for financial providers.
CFSI goes beyond APR to apply “ability to pay” and “willingness to pay” measures to short-term, small-dollar credit options.
We define consumer-friendly credit and outline what “high-quality” credit looks like for financial providers.
We’ve been a vanguard in understanding why consumers use payday, pawn, installment loans, and more –- and how to improve the quality of credit offered.
Consumers use a variety of tools to manage their daily lives. Read about our insights in designing consumer-friendly tools.
We define quality, look for innovation, and measure and grade the industry on adoption of consumer-friendly practices.
Households often use informal tools that are harder to see from outside, like short-term loans from friends or relatives.
A CFSI-funded seed idea is now available nationwide. Learn how PLS can turn the lottery into a savings mechanism for millions of Americans.
Expanding the Appeal of your Financial Technology Product: 5 strategies to building inclusive financial products.
Consumers should have access to their data. Read about our point of view and work with the industry on this critical topic.
A report analyzing the funding, composition, and product focus of over 350 fintech-for-good businesses and nonprofits.