Nancy Castillo

General Manager

As the General Manager of the Program Team, Nancy orchestrates excellence in delivery by ensuring high quality program operations and performance. The Program Team is a cross-functional team that drives CFSI’s thought leadership, research, policy, consulting services, innovation, and network to achieve the organization’s mission.

Nancy leads the formulation and implementation of department policies, directs operational activities, and ensures alignment across departments to achieve operational and impact goals. Nancy also leverages her consumer insights and industry expertise to advise financial services providers on consumer financial health strategies. During her tenure at CFSI, she served as the product manager for FinX and led the development and implementation of the U.S. Financial Diaries study.

Nancy brings to CFSI a rich perspective on migrant transnational economic activities across the United States and various countries in Latin America and the Caribbean, Asia, Africa, and Europe. She was an Associate for the Remittances and Development program at the Inter-American Dialogue in Washington, DC; a Coro Fellow in Public Affairs in Pittsburgh, PA; and a Fulbright Scholar in Ecuador.

Nancy believes in mindfulness and practices meditation. When not at CFSI, she is either creating wall designs out of washi tape, paddleboarding on Lake Michigan, or watching a wide range of films. She received her B.A. in political studies and Latin American studies from Pitzer College, a member of The Claremont Colleges.

Recent research from Nancy Castillo